Thanks for the backup @CDMH, although I’ve been on the internet for a couple of decades so i have a fairly thick skin
My point was not to shoot down Rob for his service. Without people like him most of our cars would have gone to the big scrapheap in the sky long ago. I have bought several things from him over the years and the products supplied have always been high quality.
My point was that providing a service on the internet comes with some expectations these days. Key among which, is the ability to have internet based communication. As CDMH said, its not always practical to chase these things by phone during the day as many of us work 9-5 (or a lot longer in most cases) and don’t have time to stop and let Rob talk… and talk… and talk…
In my opinion email communications for internet based stores (and regular shops these days tbh) is critical to following up on a purchase. If nothing else it leaves you with a clean audit trail so you know exactly where you stand, and you can refer back to it if required. I know my memory for details can be appalling at times so I prefer written communications above verbal 9 times out of 10 because I know I will forget the specifics of what was discussed if its not written down.
Ultimately a slow delivery time is fine as long as A) I know in advance that availability on an item is slow, or B) if delivery is going to be abnormally slow, contact is made asap.
I buy stuff off ebay from china all the time, and I accept that I wont be seeing the item for a month or more as its on the back of a slow-boat, and they make sure to tell you that up front so its not an issue. If the EE website said at the top of the page “Expect minimum 14 day delivery time on all items unless specified” then it would be less of an issue. If that delay was going to be a problem I could then either contact directly to arrange faster delivery, or shop elsewhere. Its all about communication