Issue with shop purchase


#1

@skl
@kevin_rhodes

The issue is still there I’m afraid Stephen.


#2

Hi @kevin_rhodes, can you try signing out and back in again? I actually logged in with the details you sent to Jensen and I was able to check out after I made some changes to your account.

If that doesn’t work, please try again in a private tab in your web browser or use another web browser app.


#3

Ok I’ll try doing it on my laptop instead of my phone


#4

Ok I just forced a logout in all locations if you got kicked off. Let me know how it goes and post screenshots here if there are still issues. Please don’t include your password though.


#5


#6

So if you press login as returning customer what happens?


#7

its worked a treat on the laptop :slight_smile:


#8

Ok great, sorry about all that. It should be working on mobile as well as I tested both. Any other issues just post on the forum and it’ll get picked up for you.


#9

@just_cool and @tomkeep1985 - Just a thought, can you try actually signing out of your account first and then signing in and trying the shop again? You don’t need to actually make the purchase obviously, I just want to see if I can get you logged in for future. So try and get to the checkout page and let me know, no rush:
https://gto-uk.memberful.com/auth/sign_out


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#10

Had to change my password @skl, I’m back on the forum now, will try the shop.

Terry :sunglasses:


#11

Just tried the shop and attempted to buy 2 meals, then I tried to pay and it wouldn’t let me get any further.

Terry :disappointed: :sunglasses:


#12

@just_cool If you could sign out and try again when you’ve got a sec, let me know if you can get to the checkout page.


#13

@tomkeep1985 your account looks correct now in the database, you should be able to checkout in future.


#14

I have just tried signing up with a test account and the shop appears to be working correctly now. So if any issues remain it must be with individual pre-existing accounts and I’ll have to check them on a case-by-case basis.

If anybody has any issues with logging into the shop, please log it against this thread so I can keep track and keep you updated.


#15

I’ve just completed a full database synchronisation between WordPress and Memberful, hopefully that will resolve this issue for all accounts.


#16

Thank you @skl, it’s been a lot of work for you these last few days, much appreciated by myself and @stevie.

Tracie