I thought I’d just put up a post regarding ‘the evil empire’. I pm’d Rob quite late thursday evening regarding a few parts I need.
Details were exchanged & much to my suprise Rob agreed to post off the parts, there and then, complete with discount .
Now I don’t know Rob at all but he has trusted me to send him payment
(which I obviously have done) and dispatched the parts, which arrived early this morning, & given a generous discount.
Now that’s what I call customer service… many further orders will be heading your way Rob…
I have had a lot of stuff off Rob, virtually all of which has been heavily discounted, and most of which has arrived with me before he has been paid. He has also on numerous occasions, chased around in his own time to find out prices and availabilty of parts, purely to help me out.
This level of service, and more importantly trust, is truly fantastic, and I shall continue to harass Rob for parts for a good while yet!
Rob can talk the hind legs off the proverbial donkey, but his actions speak even louder than his words. Always helpful, informed and cracking prices. He’s always my first port of call when trying to source bits for my beast. Keep up the good work mate…
Well, I only think its about time i come in and mess this thread up! :twisted:
He’s NEVER available to answer MY calls (unless its 12 or 1am!) because he thinks its more important to talk to every customer other then me- resulting in many quickly ended calls because ’ he has someone on the other line’. When i do get to talk to him its always a coversation that involves me handing money over AND i get to use up all my free mins on my mobile doing it!!
When he came over my place to give me a hand taking the engine out he just stood around drinking tea, talking to my dad while pointing at bits saying ‘we’ll replace that’ which goes back to the Pete handing MORE money over bit! He couldnt even be botherd to bring his snap-on gun to help get bolts undone but…
Another time, Solar1 popped over to get a bumper- Rob turns up WITH the snap on gun so he can remove my engine mounts to show me i need new ones, then he whips out all his CAPs stuff and bullies me & mike into getting parts we didnt even know we wanted/needed!
I have got these AP race brakes on my car and i couldnt find the bits i needed , i tryed to speak to supplier on here who just wasnt intrested in helping at all , anyway whilst i was trying to get some pads of this company rob was ringing around and he found the pads i need and the seal kit , not even AP dealers helped as much as rob :shock: .
Rob ended up finding these brakes i have are very rare 1 of only 12 sets ever made and never intended to be used by the public
I didnt think so! :lol: