Fitted an alarm for a customer today on his latest car, an E36 3 series BMW, Because the car already has CAT 2 as standard, i fitted what they call a 2-Cat 1 upgrade, This does as it says, upgrades the cars own Cat 2 upto Cat 1 status, He rang me tonight, to tell me he had rung his insurance company to inform them of the new security, only to be told by them he now has to pay £28 extra for having the car modified & in doing so, has now made the car more pinchable, after a few choice words from him, he is now searching for a new insurer, needless to say Elephant can stick their insurance where the sun dont shine, Incredible, i have heard it all now :roll:
Being charged an admin fee for upgrading the vehicles security is a farce to say the least, he asked to speak to a supervisor, she informed him, under the circumstances, as it was security he had had fitted, they would this time waive the fee, His words were, cor blimey Elephant, you do have some funny ways ! ( I can`t post what he really said ) :evil:
I had to change my insurer as More Tha>n would not insure my GTO despite the fact that they were insuring my Toyota supra TT. They said that the GTO was group 20 and the Supra was group 17 and they did not insure Group 20 vehicles…???..Anyway I then went through the farce of proving my no claims\security system ect ect to my new insurer whom did everything within their power to inflate the cost of my policy. They claimed that they had lost my initial paperwork [no claims proof - cert of cat 1 alarm ect ect] and gave me 14 days to reproduce it. I had kept copies…they rejected these. I eventually got duplicates and sent em registered. Three months on and threats of the ombudsman they eventually capitulated and agreed the ‘on line’ quoted price. It pays to be persistant folks and sometimes SHOUT FROM THE ROOFTOPS if you think you are being extorted. The company: ‘Privelege’ underwritten by Direct Line.